# IT Managed Services for Engineering Consulting Company

> **Client-reviewed case study:** Andromeda's managed IT services and cybersecurity engagement with an engineering and inspection technical services company based in Bolingbrook, Illinois.
>
> **Source:** Client review supplied as a four-page case study PDF, marked "Verified by Clutch." This Markdown edition preserves the review's substantive details. Statements about results and quality are attributed to the client.

## Case study at a glance

| Field | Details |
| --- | --- |
| IT service provider | Andromeda |
| Client | an engineering and inspection technical services company |
| Client location | Bolingbrook, Illinois |
| Client industry | Inspection, technical services, and engineering consulting |
| Client markets | Utility, power, chemical, refining, food processing, pharmaceutical, and manufacturing |
| Services | Managed IT Services, Cybersecurity |
| Project timeframe | September 2025 – Ongoing (as stated in the source) |
| Project fee | Confidential |
| Andromeda team size | 2–5 employees |
| Client reviewer | Electrical Engineer, the client |
| Overall client rating | 5.0/5.0 |
| Quality | 5.0/5.0 |
| Schedule | 4.5/5.0 |
| Cost | 5.0/5.0 |
| Would refer | 5.0/5.0 |

## Project summary

Andromeda serves as a managed service provider (MSP) for an engineering consulting company. Andromeda assessed the client's IT infrastructure for vulnerabilities, developed solutions, and assembled and configured key servers.

The client reported a successful server migration without interruption, improved IT stability, and elimination of outages during Andromeda's tenure. The client also highlighted consistent communication, flexibility, and practical technical knowledge.

## The client

**Who is the client?** The client is an inspection, technical services, and engineering consulting company focused on utility, power, chemical, refining, food processing, pharmaceutical, and manufacturing industries.

**Who provided the feedback?** An Electrical Engineer at the client company.

## The challenge

**What did the client hire Andromeda to accomplish?**

- Act as the company's primary managed service provider (MSP).
- Assess and overhaul existing IT infrastructure, emphasizing backup and cybersecurity.

## The approach and scope of work

**How did the client find Andromeda?** Through a referral.

**Why was Andromeda selected?** The client cited high ratings, geographic proximity, budget fit, cultural fit, value for cost, a referral, and alignment of company values.

**How many Andromeda employees worked on the engagement?** 2–5.

**What work was delivered?**

1. Facilitation of the transition from the existing managed service provider.
2. Assessment of office IT infrastructure for vulnerabilities and improvement opportunities.
3. Development of a solution involving assembly, configuration, and replacement of a key server.
4. Implementation while minimizing downtime.
5. Continued service as the office MSP, including IT workflow improvements, routing audits, and updates.

## The outcome

**What results did the client report?**

- The replacement server was switched over successfully without interruption.
- IT issues diminished to the point of stability.
- The client reported elimination of outages during Andromeda's tenure.

**How was project management?** The client described communication as consistent, including additional updates for significant developments. The team was flexible and proposed options that helped address a substantial lead-time issue.

**Primary communication method:** Virtual meetings.

## Client feedback

> "The team demonstrated great flexibility, positing options that helped to pull in a substantial lead-time issue."

**What stood out most?** The client valued Andromeda's depth of knowledge, practical demonstration of industry-standard practices, transparency, and understanding of the required application.

**What could have gone better?** The client described onboarding as somewhat of a learning process for everyone, but did not identify much that could have further facilitated it.

### Ratings from the client review

- **Overall:** 5.0/5.0
- **Quality:** 5.0/5.0
- **Schedule:** 4.5/5.0
- **Cost:** 5.0/5.0
- **Would refer:** 5.0/5.0

## About Andromeda

Andromeda delivers managed IT services and cybersecurity support. Learn more at [andromeda.tech](https://andromeda.tech/) or browse [Andromeda's case studies](https://andromeda.tech/resources/case-studies).

**Phone:** 815-836-0030

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