# Manufacturer Reduces IT Service Tickets by 50%

> **Anonymized case study.** A manufacturing company documented a decrease in monthly service tickets after onboarding Andromeda.

## Case study at a glance

| Field | Detail |
| --- | --- |
| Client | Manufacturing organization (anonymized) |
| Industry | Manufacturing |
| Services | Managed IT Services |
| Timeline | Not reported |
| Overall rating | No rating reported |

**Highlighted result:** 50% fewer tickets: 70 tickets in month one; 35 in month seven.

## Project overview

An initial onboarding stabilization period led to a decline in service issues.

## The challenge

The first three months were an onboarding and normalization phase.

## Andromeda’s approach

Andromeda attributes the subsequent decline to process improvements, proactive monitoring, documentation, and strategic alignment.

## The outcome
![Chart showing general monthly decrease in service tickets from 70 tickets in month 1 to 35 tickets in month 7.](https://andromeda.tech/hubfs/20286345/theme-2026/interior/Issue_ticket_reduction_chart-upd.webp)
The chart reports 70 tickets in month one and 35 in month seven, a 50% reduction. The document also states that fewer tickets meant fewer interruptions and greater stability.

## Client feedback

> "3 months after onboarding, we started to notice a steady decline in our technical issues." Bill -CIO Multi-site manufacturing company in Chicagoland

A CIO reported noticing a steady decline in technical issues three months after onboarding.

## Qualification and limitations

The source describes a broader typical 3–9-month client pattern; that generalization is Andromeda’s claim, not a separately evidenced result for this client.

## About Andromeda

Andromeda provides managed IT services and IT consulting. https://andromeda.tech/

## Source and companion

Source PDF: https://andromeda.tech/hubfs/Copies%20from%20Sales%20Docs/ReducedServiceTickets2026.pdf

Companion HTML: `manufacturer-reduces-it-tickets.html`