# IT Infrastructure and Support for Rail Transportation Company

> **Anonymized case study.** A rail freight transportation company relied on Andromeda for email, DNS, security, network infrastructure, and onsite maintenance.

## Case study at a glance

| Field | Detail |
| --- | --- |
| Client | Rail transportation organization (anonymized) |
| Industry | Rail transportation |
| Services | IT Consulting & SI |
| Timeline | January 2005 – ongoing at review |
| Overall rating | 5.0 / 5.0 |

**Highlighted result:** 5.0 / 5.0: Overall client rating.

## Project overview

The company required dependable email, network infrastructure, antivirus protection, and continuing technical support.

## The challenge

Technical interruptions in email or network services could interfere with transportation operations.

## Andromeda’s approach

Andromeda set up email servers, DNS, routers, firewalls, antivirus solutions, and provided server procurement, remote assistance, and regular on-site support.

## The outcome

The reviewer reported few recurring problems, fast response when issues arose, and an email delivery problem fixed by moving to a new server and dedicated IP address.

## Client feedback

> "They've met every one of our needs." —Chris CFO Rail Transportation Service, Maumelle, AR

The reviewer praised consistent deadlines and responsiveness to support requests.

## Qualification and limitations

The reviewer reported no meaningful improvement requests.

## Client ratings

- Quality: **5.0/5.0**
- Schedule: **4.5/5.0**
- Cost: **5.0/5.0**
- Would refer: **5.0/5.0**

## About Andromeda

Andromeda provides managed IT services and IT consulting. https://andromeda.tech/

## Source and companion

Source PDF: https://andromeda.tech/hubfs/theme-2022/case-studies/Andromeda-IT_Services_for_Rail_Transportation_Co.pdf

Companion HTML: `rail-transportation-it-services.html`