IT Should Create Value
Experience the Andromeda difference.

Many businesses think of IT only as a cost center. Great businesses know better.

At Andromeda, we know that robust, comprehensive, production-floor-friendly IT is an opportunity. To save headaches. To minimize downtime on and off the factory floor.

Schedule a Discovery Call
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Calculate how much your current IT is costing you. Besides obvious incidents, your business may be getting dragged down by numerous daily IT inefficiencies. With our free online calculator, you can quantify these. With Andromeda, you can greatly reduce or eliminate them!
Try Our IT Drag™ Calculator
Choose Your Bundle —

Two tiers. One operating philosophy:
Nothing on your floor stops because of IT.

 
BASIC BUNDLE TIER 1

Pluto

Starting at:
$115 / month per user

For lean teams that need the essentials covered reliably:
 
 

  • Service desk, M365 management, end-user self password reset
  • Multi-layered endpoint & identity protection
  • 24/7 network monitoring & patching
  • Budget road-mapping & recurring service stack reporting
  • Employee online security training & dark web monitoring
  • ITDRITDR ▸
    Identity Threat Detection & Response         with 24/7 detection/response
Get a Pluto quote See what's included
MOST CHOSEN BY MANUFACTURERS
ENHANCED BUNDLE TIER 2

Jupiter

Starting at:
$140 / month per user

Everything under Pluto plus the enhanced security, frequent in-depth network assessment/reporting, and proactive planning that every modern manufacturer needs to stay in control and on top:

  • Everything in Pluto
⋮
  • Enhanced (SIEM) monitoring & alerting
  • Enhanced firewall security
  • Enhanced access authentication
  • Enhanced password management
  • Quarterly on-site workflow optimization
  • Vendor compliance assistance
Get a Jupiter quote See premium services
 
Pluto — Reactive + monitored. Solid coverage for stable, lower-complexity environments.
Jupiter — Proactive + on-site. Strategic partner for plants where downtime costs real money.
      
What's included —

Every line item, side by side.

 
M·AR·S 2026 SERVICE ITEMS
TIER 01 BASIC
Pluto
TIER 02 ENHANCED
Jupiter
24/7 Service Desk support
 
 
Flexible Service Desk access: Phone/Email/Web portal
  • Dedicated "Direct-to-Tech" phone number for service contact
  • My.Andromeda.Tech client portal access
 
 
M365 user management (adds/deletes/changes)
 
 
Selective vendor coordination
 
 
End user self password resets
 
 
Continuous vulnerability management
 
 
Multi-layered, Multi-Product Security Protection:
  • MDR endpoint cyber-security protection
  • Compromised Website filtering
  • AI-based endpoint foothold detection and alerting
  • ITDR (Identity Threat Detection and Response) with 24/7 detection/response
  • Zero Trust Policy Management
 
 
Identity & access management
 
 
Employee training and test phishing scenarios
 
 
Dark-web monitoring
—
 
Robust 2-factor Authentication Licenses
—
 
Quarterly Network Security Assessment
—
 
Enterprise-level, centrally managed password manager
—
 
SIEM SIEM ▸
Security Information and Event Management Management Monitoring & Alerting
—
 
24/7 network monitoring
 
 
Patch management
 
 
Full network infrastructure Service Desk coverage
 
 
Firewall/switching/AP firmware updates
 
 
Firewall IDS/IPS enhancement
—
 
Recurring service stats/metrics reporting
 
 
Quarterly strategic planning & road mapping
 
 
Monthly huddles/updates
 
 
Quarterly network security assessments
—
 
Quarterly vulnerability scanning
—
 
Compliance audit/reviews NIST/ISO/… readiness assessment and advice
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Annual security review/discussionrecommendations
—
 
Optional Add-ons —

Customize to your environment.

 
★

On-site support

All 50 states

★

24·7·365 service desk

Live US-based response

★

Scheduled on-site visits

Recurring cadence

★

Backup & disaster recovery

Onsite + offsite + monitoring

★

Compliance framework support

Consult · implement · automate

FAQ —

Pricing questions, answered plainly.

 
What's included in managed-services pricing?

24/7 support, endpoint protection, patch management, strategic planning — clearly outlined in Pluto and Jupiter.

How much does managed IT cost?

Pluto starts at $115/user/mo. Jupiter starts at $140/user/mo. Total depends on user count and chosen add-ons.

Can I customize the services?

Yes. Add-ons let you build a package that fits — on-site, project work, advanced security tooling.

Is pricing fixed or will it change over time?

Pricing is stable and predictable. Any changes are communicated in advance as needs grow.

How do I know which bundle is right?

Discovery call. We walk you through Pluto vs. Jupiter against your size, goals, environment.

Andromeda Performance —

We live by metrics: Real data updated weekly!

 

1:26 Min:Sec
Average Time to Live Tech Phone Pickup

16.0 Minutes
Median Ticket Response Time

96%
% of Issues Resolved within 8 Business Hours

8+ Years
Average Employee Retention

100.0%
Customer Satisfaction Rating
*Statistics were last updated on: Jul 6, 2026 from most recent 30 days of data.
    
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