Andromeda Case Study:
Fast, Right-the-First-Time IT Build-out

 

Cloud Security, Cybersecurity Consulting, Disaster Recovery, Network Security and Threat Intelligence Services

The team demonstrated great flexibility, positing options that helped to pull in a substantial lead-time issue.

–Electrical EngineerEngineering consulting company

Why no names? To protect our clients from someone potentially impersonating us.

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This client is an inspection, technical services, and engineering consulting company focusing on utility, power, chemical, refining, food processing, pharmaceutical, and manufacturing industries.

Andromeda has successfully migrated this client's server without interruption. They've helped the client achieve IT stability and eliminate outages. The team has consistently communicated with the client and provided updates. Moreover, they've demonstrated flexibility and great knowledge.

 
The reliability and breadth of support from Andromeda has been exemplary.

–Electrical EngineerEngineering consulting company

The Challenge:

Assess and overhaul the existing IT infrastructure

Needed a prinicple MSP with emphasis on backup and cybersecurity

  • Outages
  • Server issues
  • Lacking cybersecurity
  • No transparency of work being done

The Action:

IT issues have diminished to the point of stability

Complete elimination of outages under their tenure

  • Facilitating the transition between the existing MSP
  • Assessing the existing office IT infrastructure for vulnerabilities and improvements
  • Developing a solution including assembly, configuration, and replacement of a key server
  • Implementation of the solution while minimizing downtime
  • Remain as office MSP, further streamlining productivity via IT workflow and performing routing audits and updates

Case Study Summary

Client Profile

Engineering consulting company

Core Challenge

Eliminate downtime and provide Backup and Cybersecurity

Services Delivered

Cybersecurity and infrastructure management

Business Outcome

Stable IT with knowledgeable team and excellent company values

www.Andromeda.Tech
(815) 836-0030
Andromeda Performance —

We live by metrics: Real data updated weekly!

 

2:06 Min:Sec
Average Time to Live Tech Phone Pickup

37.5 Minutes
Median Ticket Response Time

★97%
% of Issues Resolved within 8 Business Hours

8+ Years
Average Employee Retention

94.3%
Customer Satisfaction Rating
*Statistics were last updated on: Sep 21, 2026 from most recent 30 days of data.