Project overview
An Engineering and Inspection Technical Services company selected Andromeda as its managed service provider to assess and overhaul its IT infrastructure, with particular attention to backup and cybersecurity. The engagement included a transition from the former MSP, infrastructure assessment, server replacement, and ongoing support.
The client reported that the server was replaced without interruption and that IT issues declined to a stable level, including the elimination of outages during Andromeda's tenure.
“The team demonstrated great flexibility, positing options that helped to pull in a substantial lead-time issue.”
The client
The client is an inspection, technical services, and engineering consulting company serving the utility, power, chemical, refining, food processing, pharmaceutical, and manufacturing industries.
The review was provided by an Electrical Engineer at the client's facilities in Bolingbrook, Illinois.
The challenge
The client needed a primary managed service provider that could evaluate and improve its existing IT infrastructure, specifically its backup and cybersecurity posture.
Beyond day-to-day support, the client sought a transition from its previous MSP and a solution that would reduce disruption during a key server replacement.
Andromeda's approach
The engagement involved a team of two to five Andromeda employees. Work described in the client review included:
- Facilitating the handoff from the previous managed service provider.
- Assessing the office IT infrastructure for vulnerabilities and opportunities for improvement.
- Developing a solution, including assembly, configuration, and replacement of a key server.
- Implementing the solution while minimizing downtime.
- Continuing as the office MSP, with work to streamline IT processes and conduct routing audits and updates.
Why the client chose Andromeda
The client found Andromeda through a referral. The client cited Andromeda's ratings, nearby location, budget fit, culture, value, referral, and alignment of company values as selection factors.
The outcome
- Server replacement without interruption. The client said the server was successfully switched over without disruption.
- More stable IT operations. The client reported that IT issues had diminished and that outages were eliminated during Andromeda's tenure.
- Consistent communication. The team communicated regularly and provided updates on important developments.
- Flexibility when timelines were challenged. The client credited Andromeda with offering options that helped address a significant lead-time issue.
What the client said
What stood out
The client particularly valued the depth of Andromeda's knowledge, its practical demonstration of industry-standard practices, its transparency, and its understanding of the specific application requirements.
Opportunities for improvement
The reviewer described onboarding as a learning process for everyone involved, but did not identify much more that could have facilitated it.
How the teams worked together
Virtual meetings were the primary communication method. The client reported receiving consistent updates, with additional communication for significant developments.
