Project overview
A growing human capital management consulting firm engaged Andromeda to protect sensitive employee and payroll information, secure company devices, and establish a fully outsourced IT support model. The implementation used Microsoft 365, Azure Active Directory (as named in the source), Intune, endpoint encryption, and Andromeda’s security services.
The principal rollout took place from March to May 2021. At the time of the client’s review, a secure mobile-access initiative was still planned.
“The differentiator for me is the level of service Andromeda provides. They have not disappointed.”
The client
The client is a small, growing human capital management consultancy whose HR and payroll specialists support mid-sized and large employers implementing, expanding, and stabilizing HR and payroll systems. Because the firm routinely handles personally identifiable information (PII), secure data handling is central to its work.
The review came from a project and operations manager at the consulting firm.
The challenge
The consulting firm wanted stronger safeguards for its devices and sensitive client data, including controlled access to the organization’s technology environment. It also needed an outsourced IT partner for asset management, ongoing monitoring, patching, and user support.
Andromeda's approach
Andromeda designed and implemented a networked IT environment built around Microsoft 365 tools, including Office 365, Azure Active Directory, and Intune. The client reported that its PCs were encrypted and protected with Andromeda’s security stack.
- Gathered requirements and coordinated onboarding, user provisioning, and the transition of Outlook services.
- Configured and encrypted the client’s PCs and put a managed security stack in place.
- Introduced PII and cybersecurity training and dark-web monitoring.
- Established outsourced IT support and ongoing management, monitoring, and patching.
- Planned secure smartphone access to Outlook Web for both personal and company-issued devices; this was not reported as complete at the time of review.
Why the client chose Andromeda
After finding providers through the Clutch review platform and comparing five managed IT service providers, the client selected Andromeda based on its fit for a smaller organization and its commitment to service.
The outcome
- Secure foundation implemented. The core Microsoft 365-based environment was deployed and the client’s PCs were encrypted.
- Positive help desk experience. The reviewer reported repeated staff feedback that Andromeda technicians were knowledgeable, friendly, and responsive.
- Coordinated implementation. The client credited Andromeda with clear communication, organized next steps, and flexibility as obstacles emerged.
- No quantified impact claim. The reviewer explicitly said the relationship was too new to report meaningful performance metrics.
What the client said
What stood out
The reviewer said customer service differentiated Andromeda from other managed IT providers, highlighting responsiveness and efficient, knowledgeable support.
Opportunities for improvement
The reviewer suggested a more structured onboarding questionnaire to capture organization-specific technical preferences early, particularly the numerous configuration choices in Outlook, and thereby reduce changes after implementation.
Advice to other clients
The reviewer encouraged businesses to define their requirements before comparing vendors and then confirm that each objective is addressed.
